When emailing our Customer Service Department for general contact please do the following.
- State your Name and Order Number (If available)
- Leave your Message or Question
- Please leave your Phone and Email address
We do accept exchanges
**We do not cover shipping fees for products that aren’t damaged or shipped incorrectly. **
To make an exchange please do the following:
- Email us with the subject title of the email stating “Exchange”
- Provide us with your Name, Order Number and Phone Number.
- Reason for exchange
- Briefly tell us the item you want to exchange and what you want in its place.
- Once email is sent expect a reply within 24-Hrs with further directions.
If a product is delivered damaged please do the following:
- Send an email Titled “Damaged” to firstname.lastname@example.org
- Email us a photo of the damaged goods.
- State where the product is damaged
- Please include Name, Order Number and Phone Number
- Once email is sent expect a reply within 24-Hrs with further directions
*A refund won’t be made for the damaged item unless the item can’t be replaced. *
No Returns accepted.
**Shipping cost and taxes are never refunded **
Shipping prices are determined straight from the carriers. The cost of the shipping depends on
the weight of your entire order and its destination from our warehouse.
Warehouse Location: San Diego, 92101
DOMESTIC (within the US) orders usually take 3-5 business days from shipment date to be
delivered. Just because you receive an email saying your item was shipped does not necessarily
mean it will be shipped that day; it just means the order was processed for shipment. Your order
will be processed and sent to our fulfillment area to be fulfilled as fast as possible. Orders usually
take 1- 2 business days to be processed and shipped. We currently only offer USPS as a shipping
First Class: 13oz and below: 2-5 business days transit
Priority Mail: 14oz and above: 1- 3 business day transit
Declined Orders: FAQ
Q: Why is my order being declined?
A: Credit card charge attempts are normally declined due to a mismatch of billing information. If
the billing information you entered does not match up exactly with the information on file with
your card issuing bank, the transaction may be declined. Please double check the full name and
full address on file with your card issuer, and make sure the same correct information is entered
into the billing fields when placing an order.
If the billing information is correct, then please double check that the card number, expiration
date and security code are all being entered correctly as well.
After making sure all information being submitted is correct, then we recommend contacting the
issuing bank for your card, and inquiring with them what the issue may be.
Q: My order attempt was declined, but why do I see multiple charges on my online
A: When order attempts are made and then declined, this means no transactions were processed
for the credit card, and no funds were processed for these transactions.
Certain banks and credit card companies place holds on user’s cards for order attempts, even if
no actual transaction takes place. It appears your bank could be applying this method.
Transaction holds on credit cards usually pass within 24 – 48 hrs, but that depends on the
policies of the issuing bank, and this process is entirely out of our hands. We do not have the
ability to influence when how and when credit card holds are implemented, as that is solely up to
the issuing banks.
If there is a hold enforced by your bank, it should clear here shortly. Any further questions
regarding the hold process should be directed to your issuing bank.